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International Shipping

We offer international shipping to selected countries including the United States, United Kingdom, Ireland and Europe via Australia Post International.

Shipping options & estimated delivery times:

  • Australia Post – International Standard: 6–12 business days (estimate)
  • Australia Post – International Express: 3–8 business days (estimate)

Please note that delivery timeframes are estimates only and may vary depending on the destination, customs processing and local postal services.

All international orders can be tracked via Australia Post using your tracking number provided in your shipping confirmation email.

Once your parcel arrives in the destination country, tracking updates may also be available via your local postal service.


PROCESSING & DISPATCH

All international orders are processed and dispatched from Australia within our standard business hours (Monday–Friday, 9am–5pm AEST).

Orders placed on weekends or public holidays will be processed the next business day.

During peak periods (including launches, promotions or holidays), dispatch times may be slightly extended.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes and/or additional fees once the parcel reaches the destination country.

  • These charges are not included in your order total
  • All applicable fees are the responsibility of the customer
  • Charges are determined by your local customs authority and vary by country

Aria Hair Extensions has no control over these charges and cannot estimate or guarantee what they may be.

If customs charges are refused and the parcel is returned to us, shipping costs will not be refunded.

DELIVERY INFORMATION

Delivery is handled by Australia Post and your local postal carrier once the parcel arrives in your country.

Please ensure all shipping details are entered correctly at checkout. Aria Hair Extensions is not responsible for delays or lost parcels due to incorrect or incomplete address information.

If you are not available at the time of delivery, your local postal service may:

  • Leave the parcel in a safe place
  • Attempt redelivery
  • Hold the parcel at a local collection point

Please refer to your tracking link for updates and instructions.

SHIPPING DELAYS

While we aim to deliver within the estimated timeframes, delays can occur due to:

  • Customs processing
  • Local postal service delays
  • Peak shipping periods
  • Weather or unforeseen circumstances

Aria Hair Extensions is not liable for delays once your order has been dispatched.

RETURNED INTERNATIONAL ORDERS

If an international order is returned to us due to:

  • Incorrect address
  • Failed delivery attempts
  • Unpaid customs/duties
  • Parcel not collected

You will have the option to:

  • Pay for reshipping the order

    or
  • Receive a refund for the product value minus the original shipping cost

We are committed to delivering your Aria experience seamlessly, wherever you are in the world.

Faqs

GENERAL

Is it human hair?

ARIA extensions are 100% premium Remy human hair. Benefits to this are no matting, tangling or short hair returns.

This product can be heat styled up to 250°F/ 121°C just like regular human hair products.
How long do the extensions last?

8 to 10 weeks varying on the client’s hair growth. This is recommended to eliminate matting, frizzing and tangling, and ensures the extension is always fresh and close to the scalp. They can be reapplied up to 3 times for a total of about 6-8 months of wear; this is recommended so that the extension bond remains seamless.
Can you iron, curl or blow dry the hair?

All of the above heat processes are okay. Do not allow sit under a dryer while wearing ARIA or to isolate any of the above heat processes to the adhesive bands. Concentrated heat applied to the bands can make the adhesive tacky.

Can you colour the hair?

There are over 30 colours that can be blended to create over 500 different shades.

If you're unable to blend to create your desired shade you can deposit colour down 2 levels.

We do not recommend that you lighten the extensions. To create a more platinum blonde you can apply a toner to the colour 12N. In the process of applying colour, keep all colour away from the adhesive bands.

If you decide to deposit colour to create your desired shade, it's recommended that you wait 24 to 48 hours from the time of application to allow the adhesive band to seal firmly.

Please keep in mind, colouring the extensions voids their warranty.
What products can be used in the hair?

To maintain the quality and longevity of your ARIA extensions, we recommend using professional, sulfate-free and extension-safe haircare.

Avoid products that contain harsh sulfates, alcohols, or heavy oils at the bonds, as these can affect the integrity of the extensions and application.

Your stylist will guide you on the best products for your specific hair type and extension method to ensure optimal results.

CARE & MAINTENANCE

Can I swim, exercise or go in the sauna?

Yes ARIA extensions are designed to move with your lifestyle.

For best results:

• Tie hair in a loose braid or ponytail before swimming or exercising

• Avoid prolonged exposure to salt water or chlorine

• Rinse hair with fresh water as soon as possible after swimming

• Gently brush to prevent tangling

Saunas and steam rooms should be enjoyed in moderation, as excessive heat can soften bonds and impact longevity.

Your stylist will guide you on the best aftercare based on your extension method.

Exposing extensions to sunscreen may cause discoloration.
Can roots be retouched while extensions are in the hair?

Yes, roots can be retouched, keeping in mind to stay away from the adhesive bands.

It's recommended that roots be done 24 to 48 hours prior to application.

If roots need to be done between extension services and there is enough new growth to keep the colour off of the bands, we suggest doing a partial retouch along with the hairline.

Keep in mind, chemicals in the hair can compromise the adhesive bands.
Can I reuse them?

Yes, the suggested re-use is up to 3 additional times.

After 3 additional uses, bulk at the attachment area may be created and new hair is necessary.

Be sure to purchase Remove Solvent and adhesive bands for your re-service.

They can be reapplied up to three additional times for a total of 6 – 8 months of wear - this is recommended so that the extension bond remains seamless.

How do I remove them?

Apply Aria solvent to new hair growth and allow it to trickle down the hair shaft in between the adhesive bands.

Let it set for a moment and then separate the bands. Do not rub the adhesive strip.

We recommend creating a system to place the extensions in the order in which they were removed. This will guarantee an easy and accurate re-application.